Reference

What You Agree To When You Use rapi123

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to every part of the lobby — from slots to live tables.

Account eligibilityDANA · OVO · GoPay transactionsLobby access rulesAccount security obligationsJurisdiction-dependent access
rapi123 What You Agree To When You Use rapi123
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data and transaction history are handled with care. We use encrypted connections for all sessions, and your e-wallet details — whether DANA, OVO, or GoPay — are never stored in plain text on our systems. You can request a review of the data we hold on your account, ask for corrections, or submit a deletion request by contacting support directly. We retain transaction records for the period required by applicable regulations, after which they are removed from active systems.

Data Handling

Account data is processed only for the purposes stated in these terms — identity verification, transaction processing, and fraud prevention. We do not sell your data to third parties.

Cookie Use

We use session cookies to keep your lobby state and login active. Preference cookies remember your language and display settings. You can manage cookie permissions through your browser at any time.

Account Security

Every login triggers an OTP sent to your registered number. If you notice an unrecognised session in your account history, contact support immediately to lock access and review recent activity.

Your Rights

You may request access to, correction of, or removal of your personal data at any time. Submit your request via live chat or email with your account ID and we will respond within the timeframe required by applicable law.

CONTACT CHANNELS

Reach Us About Any Terms Question

If a clause is unclear or you need to flag a terms-related concern — such as an account action you did not authorise or a transaction dispute involving your DANA, OVO, or GoPay wallet — our support team is available around the clock. Players in Bandung and across Indonesia can reach us through any of the channels below.

Live Chat Open the chat widget from any lobby page for real-time help with account questions, transaction disputes, or terms clarifications. Available around the clock.
Email Support Send a detailed account or terms query to our support address. We aim to respond within one business day; include your registered account ID for faster handling.
Help Centre Browse our self-service help section for step-by-step answers on account verification, e-wallet linking, and what each key term in this policy means in practice.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, data rights, transaction rules, and what happens when something goes wrong.

These terms apply to anyone who opens or uses a rapi123 account. Access is available where local law permits; if your region restricts online gaming services, these terms do not override that restriction.

We publish updates to this page when terms change. Continuing to use your account after an update is posted means you accept the new version. For significant changes, we aim to notify you via your registered contact.

A breach — such as sharing your account or attempting to manipulate game outcomes — may result in account suspension and forfeiture of pending withdrawals. We review each case before taking action and will contact you through your registered details.

Contact support via live chat or email with your account ID and a data access request. We will compile and send your account data within the timeframe required by applicable regulations in your region.

Our terms require withdrawals to return to the same e-wallet used for the deposit — DANA to DANA, OVO to OVO, GoPay to GoPay. This is a verification measure to protect your funds and prevent unauthorised transfers.

Open live chat from any lobby page and describe the specific clause or situation. Our team can explain how a term applies to your account before you proceed, so there are no surprises after the fact.