Reference

How rapi123 Handles Your Personal Information

Your account data — including your registered e-wallet details for DANA, OVO, and GoPay — is handled with clear purpose and kept only as long as your account requires it.

Account Data ProtectionE-Wallet Privacy: DANA, OVO, GoPayYour Rights, Clearly StatedIndonesia-Focused Data Handling

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What This Privacy Policy Covers and How It Applies

rapi123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with rapi123, we collect the information needed to operate your account: your contact details, login credentials, and the payment method you link — whether that is DANA, OVO, or GoPay. We use this data to process your deposits and withdrawals, verify

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your identity, and keep your account secure. We do not sell your personal data to third parties, and we do not share it beyond what is required to process your transactions or comply with applicable legal obligations. Cookies and similar tracking tools are used on our
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site to remember your session, your preferred language, and your last-visited lobby section — you can manage these through your browser settings at any time. Data retention follows the period your account remains active, plus any additional period required by applicable law in your region. Access
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to your stored data is restricted to authorised personnel only. Availability of our services depends on local law and is accessible only where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is stored, want to request a copy of your account information, or need to report a concern about how your data has been handled, our support team is available around the clock. You can reach us through live chat directly from your account dashboard, or send a written request via email. Players in Bandung and Medan have used both channels successfully to resolve data queries within one business day.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at rapi123 is built around the practical steps that keep your account and your linked e-wallet safe. SSL encryption covers all data in transit between your device and our servers — whether you are accessing the lobby on mobile or desktop. Account access is protected by OTP verification sent to your registered contact, so a login attempt from an unrecognised device triggers an additional confirmation step before entry is granted. We review data retention schedules regularly to ensure we are not holding information beyond what is operationally or legally necessary.

Encryption in Transit

All data exchanged between your device and rapi123 — including your DANA, OVO, or GoPay transaction details — is encrypted via SSL. This applies to both mobile and desktop sessions without exception.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can review and clear these at any time through your browser's privacy controls without affecting your account.

Account Security Steps

Every new device login triggers an OTP sent to your registered contact. This step cannot be bypassed, which means your account stays protected even if your password is compromised elsewhere.

Data Retention and Deletion

We retain your account data for as long as your account is active and for any period required by applicable law. Once that period ends, data is deleted from our systems. You may request early deletion by contacting support.

Common Questions About Your Privacy on rapi123

These are the questions we hear most often from account holders about how their data is used, stored, and protected on rapi123.

We collect your contact details, login credentials, and the e-wallet information you provide — such as your DANA, OVO, or GoPay account number — to operate your account and process transactions.

We do not sell your data. We share it only where required to process your transactions through payment rails like DANA, OVO, or GoPay, or where applicable law in your region requires disclosure.

Send a written request via the email address in your account settings, or raise it through live chat. Include your registered account name and we will respond within one business day.

Yes. Contact our support team via live chat or email to request data deletion. We will process your request in line with our retention schedule and any applicable legal obligations in your region.

Your e-wallet account numbers are stored only for transaction reconciliation. We never store PINs or authentication tokens. All data in transit is protected by SSL encryption on every session.

When your account is closed, we retain data only for the period required by applicable law. After that period, your personal information is deleted from our active systems in line with this policy.

How rapi123 Handles Your Personal Information

How to Contact Us About Your Data

How We Protect and Manage Your Account Data

Encryption in Transit

Cookie Management

Account Security Steps

Data Retention and Deletion

Common Questions About Your Privacy on rapi123

01 What personal data does rapi123 collect when I open an account?

02 Does rapi123 share my data with third parties?

03 How can I request a copy of the data rapi123 holds about me?

04 Can I ask rapi123 to delete my account data?

05 How does rapi123 protect my e-wallet details like OVO or GoPay?

06 What happens to my data if I close my account?

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